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For
Participants Only Registration Procedure: Frequently Asked
Questions
Who
can access the "For Participants Only" section?
Individuals, and members of a group, who have their professional
liability insurance through The Psychiatrists' Program can
access For Participants Only. lf you are not currently a participant
in The Psychiatrists' Program, you
can learn more by accessing our Coverage
Information or submitting an Online
Information Request.
Why
is there a registration procedure?
The
registration procedure is one part of a security upgrade
designed to expand the online resources, including online
risk management seminar registration, available on For Participants
Only.
For
example, participants are now asked to login when registering
for complimentary risk management seminars. This allows
for greater convenience including immediate electronic confirmations,
pre-populated fields, and easy access to specific information
about premium credits associated with these seminars.
How do I register for the first time?
1. Visit www.psychprogram.com
2. Click "For Participants Only"
3. Under "Not Registered Yet?" enter your "Customer
ID/APA ID"
4. Enter your e-mail address and click "Register"
5. Once completed, a verification message will be sent to
the e-mail address you provided. Simply click on the link
in the message which will redirect you to the For Participants
Only login screen. Please note: Your registration will not
become effective until you follow the instructions in the
verification e-mail.
6. You are now ready to login under "Registered Users"
to access all the online benefits of participation in The
Psychiatrists' Program.
Will I need to go through this registration process
every time I want to login to For Participants Only?
No. The registration procedure is a one-time process.
After completing the registration process, you can login
in the "Registered Users" fields on subsequent
visits.
Where
do I find my customer ID/APA number?
Your customer id can be found on your insurance declaration
page. For many participants, it is may also be your American
Psychiatric Association ID number.
I
am part of a group practice. How do I login?
Your group administrator has received a list from The
Program with login information specific to your group. Please
contact your group administrator for details and your specific
login information.
What
is the "verification e-mail"?
The "verification e-mail" is part of the process
for first time registrants to ensure the validity and ownership
of the e-mail address submitted. The e-mail contains a link
that each registrant must click on to complete the registration
process and to activate the account. This verification process
only occurs the first time you register. For future visits,
you can login using the "Registered Users" fields.
I
received my validation e-mail, but the link provided in
the message doesn't work when I click on it. What do I do?
Some e-mail clients do not enable the verification link
embedded in the e-mail. Or, you may be viewing your e-mail
in text mode. Simply copy and paste the link provided in
the verification e-mail into the address bar of your web
browser.
How long will it take for the verification e-mail
to be sent?
Usually, you should receive the e-mail within fifteen minutes
after the online registration process is complete. The exact
length of time depends on your e-mail service (e.g.,
AOL,
Earthlink or Yahoo!).
I
have not received my confirmation e-mail. What do I do?
If you do not receive an email
within ten to fifteen minutes, please check the following:
-
The email was sent to your Junk/Bulk items folder or blocked
by a filter. Some e-mail
services
(e.g., AOL, Earthlink or Yahoo!, etc.) may
deem the verification as spam or junk mail, please check
your e-mail filter or junk mail folders to be sure our
verification has not been captured. If you have any kind
of spam-blocking software, you should allow email from
the address MemberRegistration@PsychProgram.com
to avoid any delay in getting your verification information.
-
You are using a company email address or educational institution
email address and the email was blocked by your System
Administrator.
-
You misspelled your email address during registration.
-
You entered "www" before your email address.
-
Your mailbox is full.
My e-mail has changed since I've registered. How
do I login?
Please login using the e-mail address provided during the
original registration process. You can change your e-mail
address after you've logged in. You will receive a follow-up
verification e-mail that must be followed for the change
to become effective.
I
am still having trouble logging on. What do I do?
If you have read through the entire FAQs, and followed the
instructions provided, and your specific problem is
not resolved. Please contact us at FPOLogin@prms.com. In your message please
give us the following information to help expedite the handling
of your request:
- The specific error message you are
receiving
- Your
full name, city and state
- The e-mail
you are using to login
- Your Customer
ID number you are using the login
Was your question not addressed in our FAQs?
If you have read through the entire FAQs and have other
questions specifically about logging into this site, please
e-mail us at FPOLogin@prms.com
so that we may assist you.
If you have specific questions regarding your policy or
have other inquires, please visit the Contact
Us page so that your questions can be properly routed
to the correct Customer Service representative or call (800)
245-3333.
If
you began the registration process but have not received
a confirmation e-mail, you may use the Login Validation
Tool to complete your registration. This tool will prompt
our servers to send another confirmation e-mail to the address
you provided. We also suggest checking your junk or spam
filter to see if the message was accidentally held back
from your inbox.
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